Terms and Conditions – Swissfibre

Last updated: September 4, 2026

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

• Swissfibre: the sole proprietorship operating the Swissfibre online store.

• Customer: a natural person acting for purposes outside their business, profession or trade who purchases a product from Swissfibre.

• Online Store: the Swissfibre online store.

• Product: a phone case or any other product offered through the Online Store.

• Agreement: the agreement between Swissfibre and the Customer for the purchase of a Product.

Article 2 – Applicability

1. These Terms and Conditions apply to all offers, orders and Agreements between Swissfibre and the Customer.

2. These Terms and Conditions are made available to the Customer before or at the latest when the Agreement is concluded, in such a way that the Customer can read, save and access them at a later time.

3. By placing an order, the Customer agrees to these Terms and Conditions to the extent permitted by law.

4. Any provision in these Terms and Conditions that conflicts with mandatory consumer protection law shall not apply to the extent that the law does not permit such a provision.

5. Nothing in these Terms and Conditions limits the Customer's statutory consumer rights.

Article 3 – The Offer

1. Swissfibre makes every reasonable effort to ensure that product information, images, colours, dimensions and other product characteristics are displayed as accurately as possible.

2. Minor differences in colour or appearance may occur due to the settings or characteristics of the Customer's screen.

3. The main characteristics and nature of each Product are clearly described in the Online Store.

4. The total price of the Product and any applicable shipping or additional costs are clearly displayed before the Customer places an order.

5. Obvious errors in an offer, such as clear pricing, text or typing errors, do not bind Swissfibre where the Customer could reasonably have understood that an error had occurred.

6. Images, product descriptions and other information do not limit the Customer's statutory consumer rights.

Article 4 – Orders and Formation of the Agreement

1. The Customer may place an order through the Online Store.

2. Before the Customer places an order, the Products ordered, the total price and any applicable additional costs are clearly displayed.

3. The Customer has the opportunity to review the information entered and correct any errors before placing the order.

4. The Agreement is concluded when the Customer places the order and Swissfibre receives the order, unless there is an obvious error in the offer or another legally permitted reason applies.

5. After receiving an order, Swissfibre will send the Customer an electronic order confirmation as soon as reasonably possible.

6. Swissfibre may refuse or cancel an order only where there is a valid and legally permitted reason, such as an obvious error in the price or product information, unexpected unavailability of a Product, or demonstrable misuse or fraud.

7. If Swissfibre cancels an order after the Customer has paid, any amount already paid will be refunded as soon as reasonably possible.

Article 5 – Prices and Payment

1. Product prices are displayed in the Online Store.

2. Where required by law, prices are displayed including VAT. If Swissfibre does not charge VAT under the Dutch Small Businesses Scheme (Kleineondernemersregeling – KOR), this will be clearly indicated where applicable.

3. Any applicable shipping costs and additional charges are clearly displayed before the Customer places the order.

4. The Customer may pay using the payment methods available during checkout, including iDEAL, credit card, Apple Pay and Google Pay.

5. Swissfibre may change prices and promotional offers. A price change does not affect an Agreement that has already been validly concluded.

Article 6 – Delivery

1. Swissfibre delivers orders to the delivery address provided by the Customer.

2. Swissfibre ships its Products from abroad, including from China. This is clearly communicated to the Customer before purchase.

3. The estimated delivery time is 5 to 7 business days, unless a different delivery time is clearly stated on the Product page or during checkout.

4. Swissfibre will take reasonable steps to meet the stated delivery time.

5. If delivery within the agreed delivery period is not possible, Swissfibre will inform the Customer as soon as reasonably possible.

6. If Swissfibre fails to deliver within the agreed delivery period, the Customer has the statutory rights applicable in such circumstances, including, where applicable, the right to terminate the Agreement.

7. The risk of loss or damage to the Product remains with Swissfibre until the Product has been delivered to the Customer or to a third party designated by the Customer, unless otherwise provided by law.

8. Orders shipped outside the European Union, including to Canada and the United States, may be subject to import duties, import VAT, customs fees or other local charges. To the extent permitted by law, these costs are the responsibility of the Customer. Swissfibre will provide clear information about such potential charges before purchase where reasonably possible.

9. Import duties, taxes and other local charges depend on the destination country and applicable regulations. Swissfibre cannot determine the amounts charged by foreign customs or tax authorities.

Article 7 – Right of Withdrawal

1. For online purchases, consumers generally have a statutory right to withdraw from the Agreement within 14 days without giving a reason.

2. The withdrawal period begins on the day after the Consumer, or a third party designated by the Consumer other than the carrier, receives the Product.

3. The Consumer may exercise the right of withdrawal by sending Swissfibre a clear statement within the withdrawal period.

4. The Consumer may also exercise the right of withdrawal through the online withdrawal function provided by Swissfibre on the Online Store. This function is made clearly and accessibly available throughout the statutory withdrawal period.

5. After exercising the right of withdrawal, the Consumer must return the Product within 14 days, unless Swissfibre offers to collect the Product.

6. The Consumer must return the Product to:

Swissfibre
Schollevaarlaan 47
2106 DB Heemstede
The Netherlands

1. The direct costs of returning the Product are borne by the Consumer, unless Swissfibre states otherwise or applicable law requires Swissfibre to bear these costs.

2. When exercising the statutory right of withdrawal, the Consumer is responsible for the return shipping costs. The amount depends on the carrier and shipping method chosen and will, where legally required, be communicated to the Consumer in advance.

3. In the event of a valid withdrawal, Swissfibre will refund all payments received from the Consumer, including the cost of the original standard delivery.

4. If the Consumer chose a more expensive delivery method than the least expensive standard delivery offered by Swissfibre, Swissfibre is not required to refund the additional cost.

5. Swissfibre will make the refund within 14 days after the Consumer has exercised the right of withdrawal.

6. Swissfibre may delay the refund until the Product has been received back or until the Consumer provides evidence that the Product has been returned, whichever occurs first.

7. Swissfibre will issue the refund using the same payment method used for the original transaction, unless the Consumer expressly agrees to another method. No additional fees will be charged for the refund.

8. The Consumer is liable only for any decrease in the Product's value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.

9. The right of withdrawal is excluded only where a statutory exception applies. Standard Swissfibre phone cases do not fall under an exception on the basis of personalisation or customisation.

Article 8 – Returns

1. A return following withdrawal must be sent to the return address specified in Article 7, unless Swissfibre provides the Customer with another return address in writing.

2. The Customer must handle the Product with reasonable care during the withdrawal period.

3. The Customer may unpack and use the Product to the extent necessary to establish its nature, characteristics and functioning.

4. The original packaging is not an absolute requirement for a refund. If the absence of or damage to the packaging results in a decrease in value, such decrease may be taken into account under the conditions permitted by law.

5. Returns resulting from a valid exercise of the right of withdrawal will be processed in accordance with Article 7.

6. Returns due to a defect or because a Product does not conform to the Agreement are not subject to the standard return costs applicable to the statutory right of withdrawal. In such cases, the statutory rules on conformity apply.

Article 9 – Statutory Warranty and Conformity

1. Swissfibre is responsible for the statutory conformity of the Products.

2. A Product must conform to the Agreement and have the characteristics that the Consumer may reasonably expect based on the Agreement and the nature of the Product.

3. If a Product is defective or does not conform to the Agreement, the Consumer may contact Swissfibre.

4. Where Swissfibre is legally responsible for a defect, the Consumer is entitled to an appropriate statutory remedy. Depending on the circumstances, this may include repair, replacement, a price reduction or termination of the Agreement.

5. Where required by law, a statutory remedy will be provided to the Consumer free of charge.

6. Statutory warranty rights in the Netherlands do not have one fixed general duration. The Consumer's rights depend, among other things, on what the Consumer could reasonably expect from the Product.

7. Nothing in these Terms and Conditions limits the Consumer's statutory rights.

Article 10 – Liability

1. Swissfibre is liable for damage to the extent required by applicable law.

2. Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

3. Swissfibre is not responsible for damage caused solely by the Customer's incorrect or unsafe use of a Product, to the extent that such liability may legally be excluded.

4. The statutory rights of Consumers remain fully applicable.

Article 11 – Intellectual Property

1. All texts, images, logos, designs and other materials on the Online Store are, where applicable, owned by Swissfibre or used with permission.

2. Without prior written permission from Swissfibre, these materials may not be copied, distributed or used for commercial purposes, unless permitted by law.

3. Nothing in this Article limits any rights the Customer has under applicable law.

Article 12 – Privacy

1. Swissfibre processes personal data in accordance with applicable privacy and data protection laws.

2. Swissfibre's Privacy Policy explains which personal data are processed, for which purposes, with whom data may be shared and what rights individuals have.

3. The Privacy Policy is available through the Online Store.

Article 13 – Complaints

1. Complaints regarding an order, Product or service can be submitted to info@swissfibre.shop.

2. Swissfibre will make reasonable efforts to handle complaints as soon as possible and within a reasonable period.

3. The Customer must provide sufficient information to allow Swissfibre to investigate the complaint.

4. If a complaint concerns a defective Product for which Swissfibre is legally responsible, Swissfibre will provide an appropriate remedy in accordance with applicable law.

Article 14 – Amendments

1. Swissfibre may amend these Terms and Conditions where necessary, for example due to changes in legislation or business operations.

2. Agreements already concluded remain subject to the Terms and Conditions applicable at the time the Agreement was concluded, unless otherwise required by law.

3. The most recent version of these Terms and Conditions will be made available through the Online Store.

Article 15 – Governing Law

1. Agreements between Swissfibre and Consumers are governed by Dutch law to the extent permitted by applicable law.

2. If a Consumer resides in another country and mandatory law in that country provides the Consumer with greater or additional protection, this choice of Dutch law does not limit those protections.

3. Nothing in these Terms and Conditions limits any mandatory rights of Consumers under applicable Dutch or European law.

Article 16 – Contact Information

Swissfibre
Sole proprietorship
Schollevaarlaan 47
2106 DB Heemstede
The Netherlands

Email: info@swissfibre.shop
Phone: 0616027687
KvK Number: 42150258

For questions, complaints, withdrawals or other matters relating to an order, the Customer can contact Swissfibre at info@swissfibre.shop.

End of Terms and Conditions