Privacy Policy

Last updated: September 4, 2026

SwissFibre (“SwissFibre”, “we”, “us” or “our”) operates the SwissFibre online store and website at SwissFibre.shop (the “Website”).

This Privacy Policy explains how we collect, use, store and share personal data when you visit our Website, place an order, contact us, or otherwise interact with our services.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch data protection legislation.

1. Who is responsible for your personal data?

SwissFibre is the controller responsible for the processing of your personal data in connection with our Website and webshop.

SwissFibre
Schollevaarlaan 47
2106 DB Heemstede
The Netherlands

Email: info@swissfibre.shop

If you have any questions about how we process your personal data or wish to exercise your privacy rights, you can contact us using the details above.

2. What personal data do we collect?

Depending on how you use our Website, we may collect and process the following categories of personal data:

Contact and order information

This may include:

• Name

• Billing address

• Delivery address

• Email address

• Telephone number, if provided

• Order number

• Products purchased

• Order and transaction details

• Return and refund information

Payment information

Payments are processed through our payment service providers. We may receive information necessary to confirm and administer your payment and transaction.

We do not normally have access to your full payment card details where these are processed directly by the relevant payment provider.

Customer communications

When you contact us, for example by email, we may process the information you provide, including the contents of your communication.

Technical and usage information

When you visit our Website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Date and time of visits

• Information about how you interact with our Website

Some of this information may constitute personal data under the GDPR.

3. How do we use your personal data?

We only process personal data when we have a valid legal basis under the GDPR.

A. Processing and delivering your order

We use your personal data to:

• Process and fulfil your order

• Process payments

• Arrange delivery

• Communicate with you about your order

• Handle returns, refunds and complaints

• Provide customer support

Legal basis: performance of the contract with you and, where applicable, compliance with a legal obligation.

B. Customer service

We use information you provide when contacting us to answer questions, resolve problems and provide customer support.

Legal basis: performance of the contract, taking steps at your request before entering into a contract, or our legitimate interests in providing customer service.

C. Legal and administrative obligations

We may process personal data where necessary to:

• Comply with applicable laws and regulations

• Keep accounting and tax records

• Respond to lawful requests from authorities

• Establish, exercise or defend legal claims

• Prevent fraud or misuse of our Website

Legal basis: compliance with a legal obligation and/or our legitimate interests.

D. Website security and fraud prevention

We may process technical and transaction information to protect our Website, customers and business against fraud, abuse, security threats and other unlawful activity.

Legal basis: our legitimate interests in protecting our business, Website and customers and, where applicable, compliance with legal obligations.

E. Marketing

We may use your personal data to send you marketing communications, such as promotional emails, where we are legally permitted to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the relevant email or by contacting us.

Where consent is required, we will only send marketing communications after obtaining the required consent.

Legal basis: consent where required, or our legitimate interests where permitted by applicable law.

4. Cookies and similar technologies

Our Website uses cookies and similar technologies.

Some cookies are necessary for the Website to function properly, for example to operate the shopping cart, process orders and maintain essential security.

Other cookies may be used for purposes such as:

• Website analytics

• Understanding how visitors use our Website

• Personalising the Website

• Advertising and measuring advertising performance

Where required by law, we will ask for your consent before placing or using non-essential cookies or similar tracking technologies.

You can manage your cookie preferences through the cookie settings available on our Website.

Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.

5. Advertising and tracking

We may use third-party advertising and analytics services to understand how visitors interact with our Website, measure advertising campaigns and show relevant advertisements.

Depending on the services we use, these third parties may process information such as:

• IP address

• Device and browser information

• Website interactions

• Pages visited

• Products viewed

• Shopping cart activity

• Purchase information

Where the use of these technologies requires consent under applicable law, we will obtain consent before activating them.

You can change or withdraw your consent through our cookie settings where available.

6. Shopify

Our online store is hosted and operated using Shopify.

Shopify processes personal data in connection with providing its ecommerce platform and related services. This may include information necessary to operate our store, process orders, provide security and improve Shopify's services.

Shopify may process personal data in countries outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, appropriate safeguards will be used as required by applicable data protection law.

For more information about Shopify's processing of personal data, please refer to Shopify's privacy information.

7. Service providers and other recipients

We may share personal data with third parties where this is necessary for the purposes described in this Privacy Policy.

These may include:

• Shopify

• Payment service providers

• Delivery and shipping providers

• Fulfilment providers

• IT and hosting providers

• Customer service providers

• Analytics providers

• Advertising and marketing providers

• Professional advisers, where necessary

• Government authorities where legally required

We only share personal data where there is a valid legal basis for doing so.

Where a third party processes personal data on our behalf, we will take appropriate steps to ensure that the processing is carried out in accordance with applicable data protection law.

8. International transfers

Some of our service providers may process personal data outside the European Economic Area.

Where personal data is transferred outside the EEA, we ensure that an appropriate legal transfer mechanism is used where required, such as an adequacy decision or appropriate safeguards under the GDPR.

9. How long do we keep your personal data?

We do not keep personal data for longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

Different types of information may therefore be retained for different periods.

For example:

• Order and accounting information: retained for as long as necessary to comply with applicable legal and tax obligations.

• Customer service communications: retained for as long as reasonably necessary to handle your request and any related issues.

• Marketing information: retained until you unsubscribe or withdraw your consent, where consent is the legal basis, unless another lawful basis applies.

• Website and technical information: retained for as long as necessary for the relevant security, analytics or operational purpose, subject to applicable law.

When personal data is no longer required, we will delete it or anonymise it where appropriate.

10. Your privacy rights

Under the GDPR, you may have the following rights:

• Right of access: you can request access to the personal data we hold about you.

• Right to rectification: you can ask us to correct inaccurate or incomplete personal data.

• Right to erasure: you can ask us to delete your personal data where the legal requirements are met.

• Right to restriction: you can ask us to restrict the processing of your personal data in certain circumstances.

• Right to data portability: where applicable, you can request your personal data in a structured, commonly used and machine-readable format.

• Right to object: you can object to certain processing, including direct marketing.

• Right to withdraw consent: where processing is based on consent, you can withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Some rights are subject to conditions and exceptions under applicable law.

11. How to exercise your rights

To exercise your privacy rights, contact us at:

info@swissfibre.shop

Please clearly describe your request.

We may need to verify your identity before processing certain requests. This is a security measure designed to prevent personal data from being disclosed to the wrong person.

We will respond to your request within the period required by applicable law.

12. Direct marketing

If you receive marketing communications from us, you can unsubscribe at any time.

You can do this by:

• Clicking the unsubscribe link in a marketing email; or

• Contacting us at info@swissfibre.shop.

Even if you unsubscribe from marketing communications, we may still contact you with necessary non-marketing communications, such as information relating to an order you have placed.

13. Children's privacy

Our Website is not intentionally directed at children.

We do not knowingly collect personal data from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal data unlawfully, please contact us at info@swissfibre.shop so that we can investigate and, where appropriate, delete the information.

14. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

15. Third-party websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal data.

16. Complaints

If you believe that we have not handled your personal data correctly, please contact us first:

info@swissfibre.shop

You also have the right to lodge a complaint with the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens

The Dutch Data Protection Authority supervises compliance with data protection legislation in the Netherlands.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when our services, data processing activities or legal requirements change.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

18. Contact

If you have questions about this Privacy Policy or our processing of personal data, you can contact us:

SwissFibre
Schollevaarlaan 47
2106 DB Heemstede
The Netherlands

Email: info@swissfibre.shop

For data protection purposes, SwissFibre acts as the controller of personal data processed in connection with the SwissFibre Website and webshop.